Return Authority request form

Please be sure to read our full Return Policy before submitting an RA request.

Returns & Exchanges

  • Please make sure to retain a copy of your Invoice / Invoice number.
  • We will only approve returns on products returned unopened and in their original condition & packaging.
  • Refunds and Exchanges must have an RA number created within 14 days from day of purchase.
  • If for some reason a return is authorised outside 14 days, or for a product which has been opened/used, such a return will incur a 15% restocking fee.
  • Merchandise must be received before a return can be granted.
  • Shipping, handling and insurance costs will be at the customer's expense.

Note: Due to health regulations, we cannot accept the return of used / open products.
Please allow 3 working days for a Customer Service representative to contact you with your RA Number.

Return Authority request:

Customer details

First Name:
Last Name:
Street address:
City:
State:
Postcode:
Country:
Day time phone:
Mobile Phone:
Email:

Purchase details

Receipt number:
Date of purchase:
Shopping centre:
Price paid:
Payment method:
Products to be returned:
Are the products unopened and in their original packaging ? Yes
No
Specials or gifts received:
Action requested: Credit voucher
Refund
Exchange

Reason for return

Please provide full details for request: